Overview
Executing a price change request on average could take up to 9 days to process. This was a major pain point for merchandising managers as it could cause financial losses for their department each day that a price change was not processed.
The goal of our team (enterprise pricing solutions) was to identify the bottlenecks and propose software solutions that could help reduce the time it took to fully execute a price change request.
My contributions were in helping our product team define what UI changes could be implemented to achieve this based on the data collected from our research.
My Role
UX Researcher, UX Designer
Duration
3-4 months
Methods Applied
• Interviews
• Surveys
• Summary Statistics
• Data Synthesis & Analysis
• Prototype Usability Testing
Research & Design Process
Based on the research insights, here are the designs I proposed:
Key learnings from this initiative:
This project was layers and layers of discussions, reviews, clarifications, and a lot of data collecting across teams and functions. Throughout the process, there would be times where it felt like we would take 2 steps forward and 1 step back. Here’s how I might approach it a little differently next time: