Design Thinking with Gian 

This video serves to answer a simple question: Why should a company or any organization invest in a professionally-managed Service Design team? I use the example of music streaming (digital music as a service) to highlight my point of view.

In this video, I provide an overview of a research paper on the topic of interactive agents (generative agents) and discuss how this type of technology can be leveraged for Service Design (or product) research.

In this video, I discuss the underlying technology behind autonomous vehicles, the business applications, and how Service Design thinking can aid in the implementation of these new service delivery models.